Some browsers may not be able to access Qvalent and Westpac applications with after 9 October 2017 unless you support the encryption standard known as "TLS 1.2".

These browsers do support the latest encryption standards:

When using most browsers, you will not have trouble accessing Qvalent and Westpac. But you may have trouble if:

You are not using a supported internet browser, or
Your browser has disabled the supported encryption protocols.

Testing your browser compatibility

To validate your browser compatibility, please see the below table Internet browser compatibility guidelines below.

There are a number of free third-party browser testing services in addition to this table to test the configuration of your browser and network in some cases.

Qualys' SSL Labs Browser Test is one such example available at https://www.ssllabs.com/ssltest/viewMyClient.html

Please note that this test and some others may not run successfully depending on your exact system and network configuration and should only be used as a guide

Please also refer to the Steps for Resolution. Following these steps will help you change the settings in your browser, or upgrade to a newer version.

Internet browser compatibility guidelines

The following table lists the most common internet browsers. The table lists each browser with the compatibility of TLSv1.2 for recent versions.

Browser	TLS 1.2 Compatibility Notes

Microsoft Edge	Compatible by default
Desktop and mobile versions	Compatible by default
Microsoft Internet Explorer (IE)	Review the Internet Explorer Support for TLSv1.2 article for detailed information and instructions.
Desktop and mobile IE version 11	Compatible by default
Desktop IE versions 9 and 10	Capable when run in Windows 7 or newer, but not by default. Review the Internet Explorer Support for TLSv1.2 article to enable TLS 1.2 encryption. Windows Vista and older operating systems, such as Windows XP, are not compatible with TLS 1.2 encryption.
Desktop IE versions 8 and below	Not compatible or stable with TLS 1.2 encryption.
Mozilla Firefox	Compatible with the most recent, stable version, regardless of operating system
Firefox 27 and higher	Compatible by default
Firefox 23 to 26	Capable, but not by default.
Firefox 22 and below	Not compatible with TLS 1.2 or higher encryption.
Google Chrome	Compatible with the most recent, stable version, regardless of operating system
Google Chrome 38 and higher	Compatible by default
Google Chrome 22 to 37	Capable when run in Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile)
Google Chrome 21 and below	Not compatible with TLS 1.2 encryption.
Google Android OS Browser
Android 6.0 (Marshmellow) and higher	Compatible by default
Android 5.0 (Lollipop) and higher	Compatible by default
Android 4.4 (KitKat) to 4.4.4	Capable, but not by default.
Android 4.3 (Jelly Bean) and below	Not compatible with TLS 1.2 encryption.
Apple Safari
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher	Compatible by default
Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below	Not compatible with TLS 1.2 encryption.
Mobile Safari versions 5 and higher for iOS 5 and higher	Compatible by default
Mobile Safari for iOS 4 and below	Not compatible with TLS 1.2 encryption.

Disclaimer

These guidelines are general in nature and have been prepared without knowledge of the specific environment in which your systems operate. These guidelines are current at the time of writing, but may require update over time. They should not be forwarded to any other party without Westpac’s written consent. Except where contrary to law, Westpac intends by this notice, to exclude liability for these guidelines and the information contained in them. While Westpac has made every effort to ensure these guidelines are free from error, Westpac does not warrant their accuracy, adequacy or completeness.

TLSv1.2 Browser Compatibility