Westpac PaymentsPlus user security upgrade

Owned by Sean James
Last updated: Jul 06, 2021
6 min read

In July 2021, PaymentsPlus will upgrade the sign-in and reset password processes. You will be required to confirm your email address, and optionally your mobile phone number when you next sign in.

 

Signing-in to PaymentsPlus

PaymentsPlus will ask you to confirm your email address and mobile phone number when you first sign in. PaymentsPlus will also ask you to change your security questions and answers.

This is being done to improve the security of your sign-in for PaymentsPlus. 

The sign-in page will look slightly different on this date too:

Step 1 - Confirming your email address

PaymentsPlus will ask you to confirm your email address.

  1. You will receive an email to the account displayed on the page.

  2. Find the email. It will have the subject “PaymentsPlus verification code”.

  3. Enter the code from the email into the "Email verification code" field and click Next. 

If you did not receive the email, first check that the displayed email address matches your email account and click the "Resend email verification code" link. Remember to check your junk and spam folders if you do not see it in your email inbox. 

 

Step 2 - Confirming your mobile phone number (optional)

PaymentsPlus will ask you to confirm your mobile phone number. This step is optional.

  1. Enter your mobile phone number. If you have a non-Australian mobile phone number, you must enter it in international format ( a plus (+) character followed by the international country code, followed by your phone number without a leading zero).

  2. You will receive an SMS with a verification code.

  3. Enter the verification code to confirm your mobile phone number and click Next.

To skip this step, click the link "I don't want to register a mobile number". 

If you did not receive your SMS within a few minutes, confirm your mobile phone number is correct and then click the "Resend SMS verification code" link. 

 

 

Step 3 - Register security questions and answers

PaymentsPlus will ask you to register security questions and answers. If you have already set these on your profile, you will be asked to set new ones at this step. 

  1. Choose 2 security questions and answers that only you know and that you will remember.

  2. Click the Next button.

You will be signed in to PaymentsPlus. You will not be required to perform these steps again.

 

Resetting your own password

When resetting your own password from the sign-in page, PaymentsPlus will ask you to confirm your email address and mobile phone number.

PaymentsPlus will also ask you to change your security questions and answers.

This is being done to improve the security of your sign-in for PaymentsPlus. 

To reset your password, click the "Having problems logging in?" link on the sign-in page.

 

You will then complete the following steps:

  1. Enter your email address.

  2. Confirm you have access to your email address. 

  3. Choose the user to reset.

  4. Enter your new password. 

  5. Confirm your email address (if not already completed).

  6. Confirm your mobile phone number (optional, if not already completed).

  7. Choose new security questions and answers (if not already completed). 

 

Step 1 - Enter your email address

PaymentsPlus will ask you to enter your email address, and the verification code displayed.

 

Step 2 - Confirm your email address

PaymentsPlus will ask you to confirm you have access to the email address. 

  1. You will receive an email to the account displayed on the page.

  2. Find the email. It will have the subject ‘PaymentsPlus verification code’.

  3. Enter the code from the email into the "Email verification code" field and click Next. 

 

Step 3 - Confirm your user

If you have multiple users in PaymentsPlus that have the same email address, you will be asked to choose the one you wish to reset the password for. 

  1. Choose the user that you want to reset the password for.

  2. Click Next. 

 

Step 4 - Change your password

  1. Enter your new password.

  2. Enter it again to confirm you have typed it correctly. 

  3. Click Submit. 

 

Step 5 - Confirming your email address

PaymentsPlus will ask you to confirm your email address. If you already completed this step when you first signed in, you will not be asked to do this again.

  1. You will receive an email to the account displayed on the page.

  2. Find the email. It will have the subject “PaymentsPlus verification code”.

  3. Enter the code from the email into the "Email verification code" field and click Next. 

 

Step 6 - Confirming your mobile phone number (optional)

PaymentsPlus will ask you to confirm your mobile phone number. This step is optional. If you already completed this step when you first signed in, you will not be asked to do this again.

  1. Enter your mobile phone number. If you have a non-Australian mobile phone number, you must enter it in international format ( a plus (+) character followed by the international country code, followed by your phone number without a leading zero).

  2. You will receive an SMS with a verification code.

  3. Enter the verification code to confirm your mobile phone number and click Next.

 

 

Step 7 - Choose new security questions and answers

PaymentsPlus will ask you to choose new security questions and answers. If you have already set these on your profile, you will be asked to set new ones at this step. If you already completed this step when you first signed in, you will not be asked to do this again.

  1. Choose 2 security questions and answers that only you know and that you will remember.

  2. Click the Next button.

How to get help?

If you have any questions or run into any problems, please see https://paymentsplus.westpac.com.au/docs/user-guides/