Continuous Security Improvements 2024-2025
- Sean James
- Grant Donnelly
- Daniel Brandon
IMPORTANT: The security of your data and the data of your customers is critically important to us. We are continually reviewing and implementing greater technology security measures to ensure your data is protected.
On the 14th of January 2025, we will implement new security infrastructure to further protect your data and ensure the availability of the Westpac/Qvalent services.
On this page
Technical Changes Summary
Overview
We are continually reviewing and implementing greater technology security measures to ensure your data is protected. We will be implementing new security infrastructure to further protect your data and ensure the availability of the Westpac/Qvalent services, changes that may impact your services are summarised below.
Production Environment
2024 - 2025
Date | Change Title | Summary | Link to Details Page | Status |
|---|---|---|---|---|
2024-09-13 | TLS v1.3 | Enabling support for TLSv1.3 | Completed | |
2025-01-14 2025-01-21 2025-01-29 2025-02-05 2025-02-11 | Public IP Address Changes | Our Public IP address is changing and will no longer be static. | Ongoing | |
TBC | Disable CBC Ciphers | Disabling support for depreciated CBC ciphers | Not Yet Scheduled |
Staging/Support Environment
2024 - 2025
Date | Change Title | Summary | Link to Details Page | Status |
|---|---|---|---|---|
2024-05 | TLS v1.3 | Enabling support for TLSv1.3 | Completed | |
2024-09 | Disable CBC Ciphers | Disabling support for depreciated CBC ciphers | Completed | |
2024-12-12 | Public IP Address Changes | Our Public IP address is changing and will no longer be static. | Completed | |
2025-01-23 | Mutual TLS URL's | Server to Server certificate changes from Entrust to DigiCert - New Root CA | Server to Server Certificate Change in non-production Jan 2025 | Completed |
Additional Resources
Link to historical status page notifications Qvalent Status - Incident History
View System health and subscribe for notification https://qvalent.statuspage.io/#
Email quickstream@qvalent.com or phone the Helpdesk team on 1300 726 370 between 7:00am and 7:00pm (AEST), Monday to Friday.