Continuous Security Improvements 2024-2025
IMPORTANT: The security of your data and the data of your customers is critically important to us. We are continually reviewing and implementing greater technology security measures to ensure your data is protected.
Please review any in-progress initiatives to determine if your solution is affected and if any action is required by you.
On this page
Technical Changes Summary
Overview
We are continually reviewing and implementing greater technology security measures to ensure your data is protected. We will be implementing new security infrastructure to further protect your data and ensure the availability of the Westpac/Qvalent services, changes that may impact your services are summarised below.
Production Environment
In progress changes
Date | Change Title | Summary | Link to Details Page | Status |
|---|---|---|---|---|
2025-09 to 2025-10 | Server to Server Root Certificate Authority Change | Changing from Entrust to DigiCert | https://qvalent.atlassian.net/wiki/spaces/DOC/pages/2744713217 | In Progress |
Completed changes
Staging/Support Environment
In progress changes
There are no in progress changes for our non-production environments.
Completed changes
Additional Resources
Link to historical status page notifications https://qvalent.statuspage.io/history
View System health and subscribe for notification https://qvalent.statuspage.io/#
Email quickstream@qvalent.com or phone the Helpdesk team on 1300 726 370 between 7:00am and 7:00pm (AEST), Monday to Friday.