In line with the security industry best practice, Symantec-issued SSL/TLS certificates will be deprecated. To mitigate this, the following URLs will have the SSL/TLS certificates replaced with Entrust certificates:
Why is Qvalent/Westpac/St. George making this change?
Trust for all SSL/TLS certificates issued by Verisign/Symantec Roots is being deprecated in September 2018 in new releases of their Internet browser applications. Additionally, DigiCert who purchased Verisign/Symantec will stop issuing cross chains to the old Versign roots in early 2022. This means that we will no longer be able to request certificates with this cross-chain.
Qvalent has made the decision to move to Entrust as our new provider of SSL/TLS certificates for these hosts. This means changing the structure of the certificates on these hosts which may result in distrust by applications.
When will this change be made?
Qvalent plans to make the certificate changes at the following dates/times:
Email firstname.lastname@example.org or phone the QuickStream helpdesk team on 1300 726 370 between 8.30 am to 5.30 pm (AEST), Monday to Friday.
For iLink Customers
Email email@example.com or phone the iLink Helpdesk team on 1300 726 370 between 8.30 am to 5.30 pm (AEST), Monday to Friday.
For Westpac PayWay Customers
Email firstname.lastname@example.org or phone the PayWay Helpdesk team on 1300 727 111 between 8.30 am to 5.30 pm (AEST), Monday to Friday.
For St. George PayWay Customers
Email email@example.com or phone the PayWay Helpdesk team on 1300 395 501 between 8.30 am to 5.30 pm (AEST), Monday to Friday.
These guidelines are general in nature and have been prepared without knowledge of the specific environment in which your systems operate. These guidelines are current at the time of writing but may require updates over time. Except where contrary to law, Westpac intends by this notice, to exclude liability for these guidelines and the information contained in them. While Westpac has made every effort to ensure these guidelines are free from error, Westpac does not warrant their accuracy, adequacy or completeness.
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