Westpac Public IP Address Changes
- Daniel Brandon
- Grant Donnelly
IMPORTANT: The security of your data and the data of your customers is critically important to us. We are continually reviewing and implementing greater technology security measures to ensure your data is protected.
From the 14th of January 2025, we will implement new security infrastructure to further protect your data and ensure the availability of the Westpac/Qvalent services.
On this page
- 1 When will this change take place?
- 2 What are the changes?
- 3 When are we making the changes?
- 4 What do I need to do?
- 5 What is the new Qvalent/Westpac public IP address?
- 6 My company currently white-list Westpac public IP addresses for all connections to these URL’s. What changes do I need to make to maintain a connection to our services?
- 7 Will this change impact SFTP connections?
- 8 Why are we making this change?
When will this change take place?
Please be advised that we are making important security changes to our support environment commencing from Thursday, 12 December 2024 from 14:00 AEDT. This would then be gradually rolled out into production. If you experience any issues connecting to the support environments post these changes, please contact the Qvalent Help Desk directly.
What are the changes?
As part of our ongoing security enhancements, you may notice that our public IP addresses are changing.
As per our guidelines and technical user guides for establishing a connection with Westpac/Qvalent, you should only access our environment by using the recommended Fully Qualified Domain Name (FQDN) as our public IP address may change at any time without notice.
Fully Qualified Domain Names are also known as URLs.
When are we making the changes?
NON-PRODUCTION ENVIRONMENT
Changes will be progressively made to each of the non-production environments from Thursday, 12 December 2024 from 14:00 AEDT.
Non-production environments can also be known as Staging, Support or Test.
PRODUCTION ENVIRONMENT
Changes to production environments are scheduled to be made progressively, starting from Tuesday, 14 January 2025 from 14:00 AEDT.
On Wednesday 5th February 2025, our following public IP is changing to a Fully Qualified Domain:
api.quickstream.westpac.com.au
On Tuesday 11th February 2025, our following public IP is changing to a Fully Qualified Domain:
ws.qvalent.com
ccapi.client.qvalent.com
What do I need to do?
It’s recommended that you test your connectivity in our non-production environments.
In the event you experience disruptions to your services please contact the Qvalent Help Desk via email or phone call. All email addresses for relevant applications and contact numbers are as per below with operating hours:
Product / Service | Contact | Hours of Operation | |
QuickStream | 1300 726 370 | 07:00 – 19:00 | |
iLink | |||
QuickSuper | 1300 557 861 | 08:30 - 17:30 | |
Payments Plus | 1300 325 402 | ||
PayWay | 1300 727 111 | ||
What is the new Qvalent/Westpac public IP address?
We are continually looking to provide improvements to our security, so URLs for Westpac/Qvalent services will no longer maintain static IP addresses.
My company currently white-list Westpac public IP addresses for all connections to these URL’s. What changes do I need to make to maintain a connection to our services?
You will need to remove any whitelisting of the Westpac/Qvalent public IP address and ensure you only access our environment using the URLs or Fully Qualified Domain Names (FQDNs) as our IP address may change at any time without notice.
Will this change impact SFTP connections?
No, this SFTP traffic will not be impacted. The changes only apply to HTTPS web and API services.
Why are we making this change?
This is part of our continuous security enhancements and to ensure & value our clients are getting the best security and compliance standards. For any additional information, please contact your Client Development Manager or Transactional Banker.Additional support
Application | Contact |
|---|---|
PayWay | |
PaymentsPlus | |
iLINK | ilink_support@qvalent.com or phone 1300 726 370 |