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| Note |
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Some browsers may not be able to access Qvalent and Westpac applications with after 9 October 2017 unless you support the encryption standard known as "TLS 1.2". These browsers do support the latest encryption standards: |
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When using most browsers, you will not have trouble accessing Qvalent and Westpac. But you may have trouble if:
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Testing your browser compatibility
To test validate your browser compatibility, you can visit the Browser TLS Version Check page.
Your browser is compatible
If your browser supports TLSv1.2 you will see the following.
If you are able to view the Browser TLS Version Check page without an error, then this change should not affect access to Qvalent and Westpac applications.
You must upgrade your browser
If your browser does not support TLSv1.2 you will receive the following page which has TLS 1.0 and TLS 1.1 disabled.
If see an error when you view the Browser TLS Version Check page, then this change may affect your access to Qvalent and Westpac applications.
When you receive an error, the page displays please see the below table Internet browser compatibility guidelines below.
There are a number of free third-party browser testing services in addition to this table to test the configuration of your browser and network in some cases.
Qualys' SSL Labs Browser Test is one such example available at https://www.ssllabs.com/ssltest/viewMyClient.html
Please note that this test and some others may not run successfully depending on your exact system and network configuration and should only be used as a guide
Please also refer to the Steps for Resolution. Following these steps will help you change the settings in your browser, or upgrade to a newer version.
Internet browser compatibility guidelines
The following table lists the most common internet browsers. The table lists each browser with the compatibility of TLSv1.2 for recent versions.
Browser | TLS 1.2 Compatibility Notes | |
|---|---|---|
| Microsoft Edge | Compatible by default | |
| Desktop and mobile versions | Compatible by default | |
Microsoft Internet Explorer (IE) | Review the Internet Explorer Support for TLSv1.2 article for detailed information and instructions. | |
Desktop and mobile IE version 11 | Compatible by default | |
Desktop IE versions 9 and 10 | Capable when run in Windows 7 or newer, but not by default. Review the Internet Explorer Support for TLSv1.2 article to enable TLS 1.2 encryption. Windows Vista and older operating systems, such as Windows XP, are not compatible with TLS 1.2 encryption. | |
Desktop IE versions 8 and below | Not compatible or stable with TLS 1.2 encryption. | |
Mozilla Firefox | Compatible with the most recent, stable version, regardless of operating system | |
Firefox 27 and higher | Compatible by default | |
Firefox 23 to 26 | Capable, but not by default. | |
Firefox 22 and below | Not compatible with TLS 1.2 or higher encryption. | |
Google Chrome | Compatible with the most recent, stable version, regardless of operating system | |
Google Chrome 38 and higher | Compatible by default | |
Google Chrome 22 to 37 | Capable when run in Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile) | |
Google Chrome 21 and below | Not compatible with TLS 1.2 encryption. | |
Google Android OS Browser |
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| Android 6.0 (Marshmellow) and higher | Compatible by default | |
Android 5.0 (Lollipop) and higher | Compatible by default | |
Android 4.4 (KitKat) to 4.4.4 | Capable, but not by default. | |
Android 4.3 (Jelly Bean) and below | Not compatible with TLS 1.2 encryption. | |
Apple Safari | ||
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher | Compatible by default | |
Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below | Not compatible with TLS 1.2 encryption. | |
Mobile Safari versions 5 and higher for iOS 5 and higher | Compatible by default | |
Mobile Safari for iOS 4 and below | Not compatible with TLS 1.2 encryption. | |
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