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Note

Some browsers may not be able to access Qvalent and Westpac applications with after 9 October 2017 unless you support the encryption standard known as "TLS 1.2".

These browsers do support the latest encryption standards:

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When using most browsers, you will not have trouble accessing Qvalent and Westpac. But you may have trouble if:

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Testing your browser compatibility

To test validate your browser compatibility, you can visit the Browser TLS Version Check page.

Your browser is compatible

If your browser supports TLSv1.2 you will see the following. 

Image Removed

 

If you are able to view the Browser TLS Version Check page without an error, then this change should not affect access to Qvalent and Westpac applications.

You must upgrade your browser

If your browser does not support TLSv1.2 you will receive the following page which has TLS 1.0 and TLS 1.1 disabled. 

Image Removed

 

If see an error when you view the Browser TLS Version Check page, then this change may affect your access to Qvalent and Westpac applications.

When you receive an error, the page displays please see the below table Internet browser compatibility guidelines below.


There are a number of free third-party browser testing services in addition to this table to test the configuration of your browser and network in some cases.

Qualys' SSL Labs Browser Test is one such example available at https://www.ssllabs.com/ssltest/viewMyClient.html

Please note that this test and some others may not run successfully depending on your exact system and network configuration and should only be used as a guide

Please also refer to the Steps for Resolution. Following these steps will help you change the settings in your browser, or upgrade to a newer version. 

Internet browser compatibility guidelines

The following table lists the most common internet browsers. The table lists each browser with the compatibility of TLSv1.2 for recent versions.

 

Browser

TLS 1.2 Compatibility Notes


Microsoft EdgeCompatible by default
Desktop and mobile versionsCompatible by default

Microsoft Internet Explorer (IE)

Review the Internet Explorer Support for TLSv1.2 article for detailed information and instructions.

Desktop and mobile IE version 11

Compatible by default

Desktop IE versions 9 and 10

Capable when run in Windows 7 or newer, but not by default. Review the Internet Explorer Support for TLSv1.2 article to enable TLS 1.2 encryption. Windows Vista and older operating systems, such as Windows XP, are not compatible with TLS 1.2 encryption.

Desktop IE versions 8 and below

Not compatible or stable with TLS 1.2 encryption.

Mozilla Firefox

Compatible with the most recent, stable version, regardless of operating system

Firefox 27 and higher

Compatible by default

Firefox 23 to 26

Capable, but not by default.

Firefox 22 and below

Not compatible with TLS 1.2 or higher encryption.

Google Chrome

Compatible with the most recent, stable version, regardless of operating system

Google Chrome 38 and higher

Compatible by default

Google Chrome 22 to 37

Capable when run in Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile)

Google Chrome 21 and below

Not compatible with TLS 1.2 encryption.

Google Android OS Browser

 


Android 6.0 (Marshmellow) and higherCompatible by default

Android 5.0 (Lollipop) and higher

Compatible by default

Android 4.4 (KitKat) to 4.4.4

Capable, but not by default.

Android 4.3 (Jelly Bean) and below

Not compatible with TLS 1.2  encryption.

Apple Safari 


Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher

Compatible by default

Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below

Not compatible with TLS 1.2 encryption.

Mobile Safari versions 5 and higher for iOS 5 and higher

Compatible by default

Mobile Safari for iOS 4 and below

Not compatible with TLS 1.2 encryption.

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