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We're making some changes to enhance your Quickstream experience. These changes are effective from 15th November 2015. The new features include:

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Finding and viewing transactions

 

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Improved transaction details

Quickstream displays the source of the transaction in the details. The page will label a card as a "Credit Card" or a "Debit Card". 

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Exporting transactions from searches

Select the export button on your transaction search results or your customer payment history.

You can generate an export by settlement date. Exports are available for 2 days on the Export Transactions page.

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Transaction search pages

 

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Quickstream allowed you to try new transaction search pages in July 2015. You could switch back to the old ones at any time, or continue to use the new transaction search pages.

In November 2015 the old transaction search pages will no longer be available. Quickstream will redirect you to the new pages from 15th November 2015.


 

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View payment files

View your QuickBatch files uploaded by Westpac iLink or WIBS 1.

Drill into the Credit Card or Bank Account batches of transactions.

Take action on declined transactions, or view charts by response code or card scheme.

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Managing your facility

Manage your whole facility, or a single business2.

New options are available to set credit card surcharges, company details, electronic communication and more.

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Set your company surcharges

As a facility administrator, set the surcharges across all your businesses 3.

As a business administrator manage your contact details and view your settlement accounts. 

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Request linkage to Amex and Diners

Quickstream allows business administrators to request a linkage for charge cards.

Link your Westpac Merchant ID to your American Express and Diners Club merchant number4.

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Manage your company details

Update your business contact details. For QuickWeb customers, this may affect your payment pages and customer receipts. 

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Change your local time zone

 

View transactions in your local time zone.

As a facility administrator, set your default at a company level. Each user can change their own in their user profile.

 

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Other improvements

Changing your password

You can change your password, or set your security questions from your user profile. 

Select the Administration tab and then Update My Profile, or click your name under the banner.

QuickLink statements

For QuickLink customers, the QuickLink tab has been removed:

The Statements page is now located on the Transactions and Reports tab. 

The Allocation Rules page is now available under the Administration tab.

Weekly settlement reports

Your weekly settlement reports now run from Monday to Sunday, instead of Friday to Saturday.

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1. QuickBatch customers only. QuickBatch is a module of Quickstream that allows batches of Credit Card or Bank Account payments to be securely uploaded into the system.

2. If your facilities has multiple businesses, users can manage your facility or each business individually.

3. Credit cards only. Each card scheme for each business can have a different percentage surcharge. Surcharges do not apply for QuickBatch or QuickGateway transactions.

4. Contact the charge card company for an Amex or Diners merchant number. Any questions related to American Express or Diners Club should be directed to the charge card company.