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IMPORTANT: The security of your data and the data of your customers is critically important to us. We are continually reviewing and implementing greater technology security measures to ensure your data is protected. On the 14th of January 2025, we will implement new security infrastructure to further protect your data and ensure the availability of the Westpac/Qvalent services. |
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When will this change take place?
Please be advised that we are making important security changes to our support environment commencing on Wednesday, 12 December 2024 from 14:00 AEDT. If you experience any issues connecting to the support environments post these changes, please contact the Qvalent Help Desk directly.
What are the changes?
As part of our ongoing security enhancements, you may notice that our public IP addresses are changing.
As per our guidelines and technical user guides for establishing a connection with Westpac/Qvalent, you should only access our environment by using the recommended Fully Qualified Domain Name (FQDN) as our public IP address may change at any time without notice.
Fully Qualified Domain Names are also known as URLs.
When are we making the changes?
NON-PRODUCTION ENVIRONMENT
Changes will be progressively made to each of the non-production environments on Wednesday, 12 December 2024 from 14:00 AEDT.
Non-production environments can also be known as, Staging, Support or Test.
PRODUCTION ENVIRONMENT
Changes to production environments are scheduled to be made on Tuesday, 14 January 2025 from 14:00 AEDT.
What do I need to do?
It’s recommended that you test your connectivity in our non-production environments before 14 January 2025.
In the event you experience disruptions to your services please contact the Qvalent Help Desk via email ilink_support@qvalent.com or phone 1300 726 370 between 07:00 and 19:00 (AEDT), Monday to Friday.
What is the new Qvalent/Westpac public IP address?
We are continually looking to provide improvements to our security, so URLs for Westpac/Qvalent services will no longer maintain static IP addresses.
My company currently white-list Westpac public IP addresses for all connections to these URL’s. What changes do I need to make to maintain a connection to our services?
You will need to remove any whitelisting of the Westpac/Qvalent public IP address and ensure you only access our environment using the URLs or Fully Qualified Domain Names (FQDNs) as our IP address may change at any time without notice.
Will this change impact SFTP connections?
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Technical Changes Summary
Overview
We are continually reviewing and implementing greater technology security measures to ensure your data is protected. We will be implementing new security infrastructure to further protect your data and ensure the availability of the Westpac/Qvalent services, changes that may impact your services are summarised below.
Production Environment
2024 - 2025
Date | Change Title | Summary | Link to Details Page | Status |
|---|---|---|---|---|
2024-09-13 | TLS v1.3 | Enabling support for TLSv1.3 | Completed | |
2025-01-14 | Public IP Address Changes | Our Public IP address is changing and will no longer be static. | Scheduled | |
TBC | Disable CBC Ciphers | Disabling support for depreciated CBC ciphers | Not Yet Scheduled |
Staging/Support Environment
2024 - 2025
Date | Change Title | Summary | Link to Details Page | Status |
|---|---|---|---|---|
2024-05 | TLS v1.3 | Enabling support for TLSv1.3 | Completed | |
2024-09 | Disable CBC Ciphers | Disabling support for depreciated CBC ciphers | Completed | |
2024-12-12 | Public IP Address Changes | Our Public IP address is changing and will no longer be static. | Completed | |
2025-01-14 | Mutual TLS URL's | Server to Server certificate changes from Entrust to DigiCert - New Root CA | Server to Server Certificate Change in non-production Jan 2025 | Scheduled |
Additional Resources
Link to historical status page notifications https://qvalent.statuspage.io/history
View System health and subscribe for notification https://qvalent.statuspage.io/#
Email quickstream@qvalent.com or phone the Helpdesk team on 1300 726 370 between 7:00am and 7:00pm (AEST), Monday to Friday.